No riot police. No hooligans. No politics. No racism. No home and away sections. Just baseball. Beautiful, glorious baseball.
Earlier this year I used my frequent flier points for one-way flights on American and United (because I didn’t have enough points with either for a full round trip).
There is no online, “book with points” option when the destination originates outside the U.S. (kind of annoying), so I had to make my arrangements the old-fashioned way: over the phone (yuck!) with a real human person (double yuck!).
Bookings by phone incur a $25 fee, which in general is fair because if you’re still not using the internet in 2013, you damn-well better be fined. In my case, however, I had no choice and didn’t think it right to be charged for a service I didn’t ask for (and definitely didn’t want).
I wrote exactly that to both United and American customer service departments, asking for a refund of the automatic fee. Their answers to my identical message couldn’t have been more different.
Once again, United proves it is completely inept and comically stubborn when running a business that subsists almost exclusively on customer satisfaction.
Update: On follow-up complaint, United saw how out of step it was with the industry and is crediting me with 2,000 bonus miles. Which is all but useless, but an appreciated gesture nonetheless.
Mustafa’s Gemüse Kebap excels at two things: making excellent gemüse kebap and making people wait. Here, they’ve taken their inefficiency to a new level